Refund and Returns Policy

Orion Vape bars Store > Refund and Returns Policy

Refund Policy

At the Official Orion Vape Store, we strive to provide you with the best products and services. We understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions under which we accept refund requests and explains the process for obtaining a refund.

  1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • The refund request must be made within 30 days from the date of purchase.
  • The product must be unused, in its original packaging, and in the same condition as when it was received.
  • Proof of purchase, such as an order number or receipt, must be provided.

Please note that certain items, such as e-liquids, are non-refundable due to health and safety reasons.

  1. Refund Process

To request a refund, please follow these steps:

  • Contact our customer service team at [email protected] and provide details of your order, including the reason for the refund request.
  • Our customer service team will review your request and may require additional information or documentation.
  • If your refund request is approved, we will provide you with instructions on how to return the product.
  • You will be responsible for the cost of return shipping unless the product is defective or was received in error.
  • Once we receive the returned product and verify its condition, we will process the refund within [number of days] to the original payment method used for the purchase.
  1. Exchanges

If you received a defective or damaged product, please contact our customer service team immediately. We will work with you to resolve the issue and, if necessary, arrange for a replacement or exchange.

  1. Non-Refundable Items

Certain items are non-refundable, including:

  • E-liquids and other consumable products.
  • Products that have been used, damaged, or altered.
  • Gift cards or promotional items.
  1. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or need further assistance regarding our refund policy, please contact our customer service team

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